Support

• Home System disaster recovery with hardware replacement within 48 hours*
• Need to update equipment? We will manage your Comcast account. No more waiting on hold for hours*
• NOTE: Comcast support / management does not include tv package or billing adjustments, customer will be required to contact Comcast to make any changes to their TV and internet packages.
• 24/7 Remote Monitoring of your system along with troubleshooting and quick solutions that typically don’t require on site visits**
• Professional on-site Comcast supervision to make sure they do their job correctly during our scheduled installation of your homes new system (requires silver or gold plan)
• Support between 6 PM and 10 PM is only available for Silver and Gold Members
• Access Networks Core Wireless Systems add $25/mo. to any membership plan (ask about details)

* Requires Gold Annual Membership Plan

**Requires specific components to be installed in most cases

***Requires Control4 System Installation

All newly installed systems come with a standard warranty:

Standard Warranty, 12 mo. on installation and programming included.  All NEW Components provided / purchased from AVIG come with a manufacturer's warranty which differs in length and coverage per item / manufacturer.  AVIG will remove and re install any NEW components for the first 12 mo. during normal business hours, at NO labor cost (Weekdays 8am to 6pm) Client is responsible for costs of component repairs out of warranty and any shipping charges incurred.  Existing / used components provided by customer are not covered under this installation warranty. Existing Components to be shown to have been the cause of a service visit, whether online or remotely will be billed at our current service rate.   To further enhance the warranty and service client may select an annual service membership plan, which will commence following the final installation date.  Client understands that if no service agreement is selected, current rates for any service-related visits, on site or remotely, not covered under this warranty, will apply.   Warranty does not include expedited remote support, membership plan required. Remote Service requests will have a turnaround time of up to 48 hours unless a service plan is chosen.

No Service Plan, No Problem

All of our customers have access to service at our current billable rates

Remote Technical Service (text messages or phone) will have a response time up to 48 hours and if requires more than 10 minutes to resolve, will be invoiced at our normal hourly rate.

Currently $230 1st / hour on site ($120/hr. remote) and $180 / ea. additional hour, pro-rated every 15 min.

Normal Hours of Operation are Monday-Friday 8 AM - 6 PM excluding weekends and holidays.

After Hours emergency remote and on-site support is available to all customers at the current billable time and a half rate. Emergency hours are Monday - Friday 6 PM – 9 PM and Weekends 9 AM to 5 PM